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Help & Common Questions

Find quick answers to billing, subscription, and account questions.

Billing & Subscription Help

Cancel my subscription

The fastest way to cancel your subscription is through our cancellation portal. Once canceled, no future subscription charges will be made. You can also contact us through our support form.

Request a refund

The fastest way to request a refund is through our support form. Refund requests are handled according to our refund policy, and most are resolved within 24 hours, with many completed sooner.

I don’t recognize this charge

This charge is from a IQ Institute subscription purchased after completing one of our quizzes or reports. You can review your subscription, stop future billing, or contact us for help through our support form.

Stop future charges

To stop future charges, cancel your subscription through our cancellation portal. Once canceled, no future subscription charges will be made. You can also contact us through our support form.

Why was I charged?

IQ Institute is a subscription service. If you signed up for a plan or trial, billing continues automatically until canceled based on the terms shown during checkout. You can manage or cancel your subscription anytime through our cancellation portal.

About Your Subscription

Is this a subscription?

Yes. Some IQ Institute product may include a trial or recurring subscription plan selected during checkout. Pricing and billing terms are presented during checkout before purchase. You can manage or cancel anytime through our cancellation portal or by contacting us through our support form.

What is your refund policy?

We offer a 30-day money-back guarantee. The fastest way to request a refund is through our support form. Most requests are resolved within 24 hours, with many completed sooner. See our Refund Policy for full details.

Where did I sign up?

Many users sign up after completing one of our quizzes or reports, such as a personality, love, or relationship quiz. Trial or subscription options may then be selected during checkout. If you need help, contact us through our support form.

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